1. Who we are
Winans Collective Co Pty Ltd (ABN 82 703 384 758) (“we”, “us” or “our”) provides professional business and consulting services to Australian businesses and organisations. We are based in Melbourne VIC and operate the website https://winanscollectiveco.online.
We are committed to protecting the privacy of the personal information we collect and hold. This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) (the Privacy Act) and the thirteen Australian Privacy Principles (the APPs) contained in that Act.
2. The personal information we collect
The types of personal information we may collect include:
- Identity and contact details — your name, job title, business name and email address;
- Enquiry and engagement details — information you provide when you submit an enquiry, request a quote or engage our services, including details about your business and the assistance you are seeking;
- Communication records — correspondence you send to us by email or through our website;
- Website usage information — technical information such as pages visited, browser type and device type, collected when you use our website.
Where possible, we collect personal information directly from you. We may also collect information from publicly available sources or third parties (such as a referrer) where it is unreasonable or impracticable to collect it directly from you, and only by lawful and fair means.
We do not collect sensitive information (such as health information or information about beliefs or affiliations) unless it is reasonably necessary for one or more of our functions, you have consented, or the collection is otherwise permitted or required under the APPs.
3. Why we collect personal information
We collect, hold, use and disclose personal information for purposes including:
- responding to your enquiries and requests for quotes;
- providing professional business and consulting services to you;
- administering our client relationships, including invoicing, record keeping and internal accounting;
- improving our website, services and client experience;
- communicating with you about our services (see the direct marketing section below); and
- complying with our legal and regulatory obligations.
If you choose not to provide personal information we reasonably require, we may be unable to respond to your enquiry or provide our services to you.
4. Disclosure of personal information
We do not sell, rent or trade personal information. We may disclose personal information to third parties where reasonably necessary for the purposes described in this policy, including:
- service providers who assist us with website hosting, email, cloud storage, analytics, accounting or other administrative functions;
- professional advisers, such as our accountants, auditors and lawyers;
- anyone you authorise us to disclose information to; and
- where disclosure is required or authorised by law, court order or regulatory requirement.
Some of our service providers may be located in, or store information in, countries outside Australia. Where personal information is disclosed overseas, we take reasonable steps, consistent with the APPs, to ensure that the recipient handles that information in a manner no less protective than required under Australian law.
5. Data quality, security and retention
We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. You can help us by letting us know if any of the details we hold about you change.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This includes using appropriate technical and organisational safeguards such as access controls, secure storage and secure transmission methods.
We retain personal information for only as long as is reasonably necessary for the purposes outlined in this policy, or as required by applicable law (for example, business and taxation record-keeping requirements). When personal information is no longer required, we take reasonable steps to destroy it or de-identify it.
If we suspect that a data breach involving personal information is likely to result in serious harm, we will assess the breach and, where required, notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.
6. Access to and correction of your personal information
Under the APPs, you have a right to request access to the personal information we hold about you, and to request corrections where you believe the information is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, please email ceo@winanscollectiveco.online. We will respond within a reasonable period (usually within 30 days) and will not charge a fee for making a request or for correcting your personal information. In some circumstances, and in accordance with the APPs, we may decline a request for access; where we do so, we will provide written reasons and information about how you may complain about our decision.
7. Cookies and website analytics
Our website may use cookies and similar technologies to support site functionality and to understand how visitors use the site. Cookies are small text files stored on your device by your web browser. You can configure your browser to refuse cookies or to alert you when cookies are being used; however, some parts of the website may not function properly if cookies are disabled. Analytics information is used in aggregate form and is not intended to identify any individual.
8. Direct marketing
We may use personal information to send you information about our services that we believe may be of interest to you. Every marketing communication we send will include a simple means of opting out. You may opt out of receiving marketing communications at any time by replying to the communication or by emailing ceo@winanscollectiveco.online, and we will act on your request promptly and free of charge.
We handle your business information with the same care and confidentiality we bring to every engagement.
9. Privacy complaints
If you have concerns about how we have handled your personal information, or if you believe we may have breached the APPs or the Privacy Act, please contact us first so that we can investigate and respond. Complaints may be made by emailing ceo@winanscollectiveco.online. We will acknowledge your complaint promptly (usually within five business days) and aim to resolve it within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page, together with the date of the most recent update. We encourage you to review this policy periodically.
11. How to contact us
Questions, requests or complaints about privacy can be directed to:
Privacy contact
Winans Collective Co Pty Ltd (ABN 82 703 384 758)
Melbourne VIC, Australia
Email: ceo@winanscollectiveco.online